Bidding feesfor each item are displayed with each auctioned item on the eSuga.com website. Each auction has a limited quantity of valid bids allocated.
The auction will successfully close upon receipt of the required quantity of valid bids (Note - auctions may be closed/withdrawn ateSuga.com Auction's discretion without notice, any auction closed will credit all bidding feesreceived back to bidder accounts)
The number of valid bids allowed or remaining available is displayed with each item. The Bidder that submitted thelowest unique valid bid will win the right to purchase theproduct. In the event that an auction has no lowestunique valid bid, the bidder that first submitted thelowest non-unique valid bid will win the right to purchase the product. The process of determining the winner will be as follows.
In the unlikely event that there is no individual lowest unique valid bid, the winning bid will be the first of the lowest bid amount with only two bidders. In the event there is no bid that has only 2 bidders, the right to purchasewill go to the first bidder with the lowest bid with three bidders, and so on until a winner can be determined.
Because of the way the winner is determined, it is vitally important to get your bids in early as it may come down to who put their bid in first, this could be you.
The following saying may be appropriate here... "If you snooze, you lose"
The successful Bidder will receive notification via email directing them to confirm their order within five(5) business days.
The auctioned item will be processed and shipped to the address on record for the successful bidder (within the terms of the auction) once any and all paymentsduehave been received as cleared funds by eSuga.com.
If you resident outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price, less a 15% administration fee.
Q4. How much does it cost to bid?
A4. For each auction there is a Bidding Feeamount.
Each credit costs $1.00 to purchase. So an auction with a bidding feeamount of #2 would in effect be costing you $2.00 per bid.
Below is a table showing what you get when you purchase Bidding Fee Credits:
Q5. How do I bid?
A5. If you bid the maximum or minimumprice, you will not necessarily win the auction. The winner of the auction will be the person who has bid the lowest unique price.
For example, if the max bid price is $100.00, you could bid $99.99. If $99.99 is the lowest unique bid (no one else bid that amount) you will win the auction.
Q6. What is a Unique Bid?
A6. A bid is unique when there hasn't been another bidder bid that same amount. The lowest unique bid wins each auction.
Each auction has a different maximum number of bids allowed.
For example,
If there is an auction with a maximum of only three bids, two bidders place a bid of $5.00 and one bidder bids $9.10, the $9.10 bid will win because it is the lowest unique bid.
Another example could be:
If there is an auction with a maximum of only three bids, two bidders place a bid of $0.47 and one bidder bids $0.17, the $0.17 bid will win because it is the lowest unique bid.
Remember thelowest bidder may not win the auction - it is the lowest unique bid that will ultimately win the auction.
Q7. How can I increase my chances of winning?
A7.eSuga.com is different from regular auctions, giving everyone an equal chance of winning every auction.
The winning bid will never be more than the max price set for each auction.
The number of bids allowed on each auction is set before the auction begins.
There are no methods by which a bidder can gain an advantage over other bidders. All bids are kept hidden until the end of each auction.
The only way to increase your chances of wining is to bid multiple times, obviously someone who bids five times would have more of a chance of winning than someone who bids just once.
If you bid multiple times on the same auction you are increasing your chances of winning that auction by covering a wider range of bids.
Q8. When can I submit bids?
A8. Bidders may submit valid bids at anytime of the day or night as long as an auction is still open.
Q9 Can I submit more than one bid per auction?
A9. The number of valid bids for a given auction is limited to the required number of valid bids displayed for each auctioned item.
There is no limit to the number of valid bids a member may submit for an auctioned item.
Q10. How are successful bids determined?
A10. Upon receipt of the required quantity of valid bids, eSuga.com will review all valid bids and identify the successful valid bid, being the lowest unique bid.
The bidder that submitted the lowest unique valid bid will win the right to purchase the product. The successful bidder will receive a notification email directing them to confirm their order within five(5) business days.
In the event that an auction has no unique valid bids, the Bidder that first submitted the lowest non-unique valid bid will win the product. (As per Q3. above)
Q11. Can I see what the winning bid was in an auction?
A11. Members may review all other bids, including the winning auction bid, for successfully closed auctions by clicking on the Results Link on the website. Bidders may also review the status of any auction for which they submitted a valid bid by clicking on the My Account Link at the top of the page.
Click on the Current Bidding link to see what you are currently bidding on, and the status of the bid.
Q12. I tried to submit a bid but it keeps telling me "my bid is higher than the max price". What am I doing wrong?
A12. Bids cannot exceed the max Auction price as indicated for each item auctioned on the website.
Q13. Can I cancel or change my bid after it has been submitted and confirmed?
A13. All valid submitted bids are final and cannot be cancelled or changed. Any question regarding the validity of a bid should be submitted by clicking on the Contact Us link.
Q14. When do the auctions end?
A14. The auctions either end when the maximum number of bids has been reached or the end date has been reached. However, if an auction has reached its end date, but the minimum number of bids has not been reached, it may be extended.
Q15. What is a bidding Fee credit?
A15. Credits are our way of making the bidding process easier for you. It also allows you to earn FREE credits by referring friends or buying large amounts of credits.(As described in detail in section A4).
Q16. What is the administration/handling fee?
A16. The administration/handling fee (also known as the Bidding Fee ) varies from auction to auction and generally ranges from 1 credit to 56 credits. The Bidding Fee is the fee charged to make an individual bid in an auction. You can check how many Paid Bidding Fee Credits and Free Bidding Fee Credits you have by visiting the My Account page
If you reside outside of Australia the 15% administration fee on the cash or gold bullion equivalent to your item covers costs of manually preparing and transferring this to you and it is not to be confused with the bid administration fee.
Q17. How much will the postage and packaging be on each item?
A17. If you live in Australia, and the goods are to be delivered to an address in Australia, then shipping is FREE!! Unless otherwise stated in the individual auction details.
If the item is to be delivered elsewhere or you require special delivery instructions above and beyond our normal postage procedures, you may incur extra fees as described in the Terms and Conditions.
If you reside outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price less a 15% administration fee.
Q18. How do I receive the product if I am the successful Bidder?
A18. Successful bidders will receive an email notification. Upon receipt of payment of the winning bid amount from the winning bidder the item will be shipped to the address on record for the successful Bidder. All items will be shipped standard ground shipping via a carrier of eSuga.com's choosing.
This could be Australia Post or a courier and the decision will rest with eSuga.com at all times.
If you reside outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price less a 15% administration fee.
Q19. Are any of the items used or refurbished?
A19. At present, all auctioned items are new and include the full manufacturer's warranty. eSuga.com may, at a later date, offer refurbished items or pre-sold items on consignment (these will be clearly marked).
All Bidders and the public in general will be notified of the change at that time. Look in the auctions details section of any listed auction. If the goods/products are used, refurbished or pre-sold items this is where you will be notified.
USED Vehicles are SOLD AS SEEN.A used vehicle will clearly have the date of registration shown. Used vehicles come with no warranties or guarantees of roadworthiness or reliability (other than that which is required by law). Although every effort is made to ensure the vehicles are of a high standard.
Any and all used vehicles sold are sold as is, where is (Unless otherwise specified). eSuga.com make no guarantees to the vehicles roadworthiness. A winning bidder of used vehicle auctions should have that vehicle checked over by a qualified motor dealership as soon as possible. Collection of the vehicle is the winner's responsibility. Winners may be required to participate in publicity pictures/news stories.
If you reside outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price less a 15% administration fee.
Q20. I am the winning bidder of a vehicle how do I take possession?
A20. New vehicles will be bought and paid for from a local dealership to eSuga.com. It is your responsibility to arrange collection/delivery from that dealership (Unless otherwise specified in the individual auction details). If the vehicle can be sourced from a dealership of your choice close to you for the same price we have negotiated, (Not necessarily the Normal MSRP as we may have negotiated a discount?) we may choose to purchase the vehicle from the dealership of your choice. This is purely at eSuga.com's discretion.
Used vehicles must be collected within 14 days of the auction closing, vehicles not collected within 14 dayswill be chargedstorage costs (eSuga.com discretion) and applied at the rate of ÂU$50.00 per day for each day or part thereof after the 14 day initial collection period.
If a vehicle still has not been collected after 28 days from the auctions close date the vehicle will be sold, and the balance, after eSuga.com's fees & expenses have been deducted, will be forwarded on to the auction winner.
If you reside outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price less a 15% administration fee.
Q21. Do you offer a cash alternative?
A21. At eSuga.com’s discretion, we may offer a cash/cheque alternative to any winning auction this cash alternative is no less than 60% of the auctions listed Normal MSRP price.
If you reside outside of Australia you will be paid in cash or gold bullion an amount equivalent to the retail price less a 15% administration fee.
Q22. Can I review the auctions I've entered?
A22. Yes, by clicking on the My Account link at the top of the page.
Q23. I don't have a credit/debit card or PayPal account. Can I pay using a cheque?
A23. Yes you can pay using a cheque, For this event you will need to contact admin for more information.
Q24. How do I cancel my membership?
A24. If you wish to cancel your membership with eSuga.com simply fill out the Contact form on eSuga.com with the request to cancel. Please keep in mind you will lose any and all bidding fee credits you have in your account, all bidding history, and you will no longer receive Bid Watch or Bid Alert messages. You may choose to sign up at any time in the future but you will be starting afresh with no bidding fee credits or eSuga.com history.
Q25. Why can't I log in?
A25. You must first register and then confirm your registration via the link in the email, that wassent to you at your registered email address, to log in.
Q26. It says my user name or email address is invalid when I try logging in.
A26. Make sure you're using the valid email address or user name that was used when you registered. If you changed your email address in my Details then you must log in with the email address. Also make sure your email address is in the proper format.
Q27. Are all payments secure?
A27. Yes. All payments are handled through PayPal which is a highly respected online payment gateway and is totally safe and secure.
Need more answers? Contact eSuga.com.
Version 2.0 - 25 August 2008
